Relink account to Facebook?

[mary1337]

Hi, recently I deleted my Facebook account. I have a new one but since I can't access my Animal Cove account, I can't relink it. If that's even possible.
I was on level 415+.
The reason to why I'm writing this here is because the email failed to get sent. "animalcovehelp@kingisle.com" - I found that email in one of the replies to a Google Play review.

[esmee]

i think you spelled kingsisle wrong. you missed a 's' in the middle

[mary1337]

i think you spelled kingsisle wrong. you missed a 's' in the middle

That seems true. I sent an email to that address! Thanks!

[mary1337]

This is what I wrote:
Hi.
My Google Play account is Mary 1337 and my Facebook WAS [name name].
I have made a new Facebook account so I need to relink my Animal Cove account!

I can't log into my Animal Cove account.

I was on level 415+ and I have played for MONTHS.

What do I do?



This is the answer I got:

Hi! That's frustrating!

Typically, if you aren't connecting to Facebook or the store, it's because you're not connected to wi-fi (or internet). This can occur even if you're showing as connected. Easiest thing, just toggle the wifi on/off a time or two and see if that helps reset the connection. Check your mobile device's browser too to confirm your internet connection.
KingsIsle Support


THATS NOT EVEN WHAT I ASKED, Where did it say that I couldn't reach my acoount because of connection? Thanks for starting my morning by me getting mad. Seriously. How rude can someone be at reading that you go for an answer that is "almost" alike.

[Mobile Admin]

This is what I wrote:
Hi.
My Google Play account is Mary 1337 and my Facebook WAS [name name].
I have made a new Facebook account so I need to relink my Animal Cove account!

I can't log into my Animal Cove account.

I was on level 415+ and I have played for MONTHS.

What do I do?



This is the answer I got:

Hi! That's frustrating!

Typically, if you aren't connecting to Facebook or the store, it's because you're not connected to wi-fi (or internet). This can occur even if you're showing as connected. Easiest thing, just toggle the wifi on/off a time or two and see if that helps reset the connection. Check your mobile device's browser too to confirm your internet connection.
KingsIsle Support


THATS NOT EVEN WHAT I ASKED, Where did it say that I couldn't reach my acoount because of connection? Thanks for starting my morning by me getting mad. Seriously. How rude can someone be at reading that you go for an answer that is "almost" alike.

Our apologies about misinterpreting your message mary1337. Please reply to the same ticket and express your correction that it's a new account that's the problem with linking.

[mary1337]

https://i.imgur.com/GssO4o7.png
Can someone explain the underscored sentence? Okay, so I can't re-link it, if you are going to give me a solution (as you did with the underscored sentence!) do it FULLY.

Such a confusing support.

[Mobile Admin]

https://i.imgur.com/GssO4o7.png
Can someone explain the underscored sentence? Okay, so I can't re-link it, if you are going to give me a solution (as you did with the underscored sentence!) do it FULLY.

Such a confusing support.

Hi mary1337! Thanks for following up with us here. What they are suggesting is to log out and back in with Facebook and then reconnect to the game. Sometimes "turning off/on" the system does the trick .